A. U. Concepcion, “Chatbot AWARE: A Thematic Literature Review on Chatbot Awareness, Workload-Based Adoption, Responsibility, and Ethics in Higher Education Institutions”, Int. J. Multidiscip. Appl. Bus. Edu. Res., vol. 7, no. 1, pp. 368–376, Jan. 2026, doi: 10.11594/ijmaber.07.01.28.