H. C. U. . Mondejar and J. M. R. Asio, “Knowledge Process Outsourcing (KPO) Industry: Status and Prospects Affecting Its Growth in the Philippines”, Int. J. Multidiscip. Appl. Bus. Edu. Res., vol. 3, no. 11, pp. 2234–2244, Nov. 2022, doi: 10.11594/ijmaber.03.11.10.